Security & Privacy
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By Victor
By Victor
How does Gidipex protect my account?
Your security is our top priority. Gidipex protects your account with: - End-to-end encryption for all communications - Two-factor authentication (2FA) — strongly recommended - KYC verification to prevent unauthorized account use - Suspicious login alerts — we notify you of any new device logins - Cold storage for the majority of user funds Never share your password or OTP with anyone — Gidipex staff will never ask for these.
What should I do if I suspect unauthorized access to my account?
If you suspect your account has been compromised: 1. Change your password immediately via the account settings 2. Disable 2FA and re-enable it with a new authenticator app 3. Contact support at support.gidipex.com or email [email protected] 4. Do not make any trades or withdrawals until the issue is resolved Our security team will investigate and freeze your account if necessary to protect your funds.